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Pflugerville mother claims ER didn't have enough notepads for son's pain prescription

A Pflugerville mother claims her son didn't receive the pain medication he needed after he injured his leg. (CBS Austin)

A Pflugerville mother claims her son didn't receive the pain medication he needed after he injured his leg.

Corey Amador says she took her 10-year-old to the Baylor Scott & White Emergency Room in Pflugerville after he hurt himself during martial arts practice Saturday.

After diagnosing him with a fractured tibia, Corey says doctors recommended over-the-counter medications to treat his pain.

However, Amador says when they got home it was apparent her son needed something stronger.

She immediately called the ER to request a pain prescription.

According to Amador, doctors told her they couldn't prescribe pain medication because they didn't have the required prescription notepads.

"They said, well we can't do that because we're out of the form," says Amador.

After she complained online, Amador says doctors electronically requested a less-powerful medication for her son.

Baylor Scott & White sent CBS Austin this statement regarding Amador's claims:

"While we are unable to share specifics about an individual's care plan due to privacy laws, we can tell you that physicians at Baylor Scott & White Medical Center - Pflugerville are able to write prescriptions for pain medications for patients as part of the treatment plan. These prescriptions may be issued to patients in written form or transmitted electronically to a pharmacy."

Dr. David Fleeger, president-elect of the Texas Medical Association, is not affiliated with Baylor Scott & White but says a prescription notepad backlog is preventing some doctors from writing needed prescriptions.

Dr. Fleeger says the backlog stems from a new Texas State Board of Pharmacy requirement.

In September 2018, the TSBP began implementing a rule requiring doctors to use new prescription pads for Section II drugs including narcotics, opioids, Adderall, etc.

According to the TSBP, the new pads provide a safeguard from counterfeiting.

However, due to the volume of requests and extensive vetting process, physicians are waiting longer than usual to receive them.

"Traditionally it's taken about 30 days to get a new prescription pad, sometimes shorter, and now it takes two months," says Dr. Fleeger.

Dr. Fleeger says doctors can submit prescriptions electronically but not all physicians have the software available to do that.

Under the new guidelines, all doctors must exclusively use the new prescription pads by June 1, 2019.

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